Terms and Conditions

Effective Date: September 19, 2025

Welcome to Alaara (the "Store" or "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website www.alaara.org (the "Site"), including any content, functionality, and services offered on or through the Site. By accessing the Site, placing an order, or using any of our services, you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree with any part of these Terms, you must not use the Site or our services.

These Terms apply to all visitors, users, customers, and others who access or use the Site ("you" or "your"). We reserve the right to update these Terms at any time, and such changes will be effective upon posting on the Site. Your continued use of the Site after any changes constitutes acceptance of the revised Terms. Please check this page periodically for updates.

Our Site is hosted on Shopify Inc., which provides our online e-commerce platform. By using the Site, you also agree to Shopify's terms of service, available at Shopify Legal.

1. Use of the Site and Services

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Site and purchase products. By using the Site, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into these Terms.

Permitted Use
The Site is for personal, non-commercial use only. You agree to use the Site only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Site complies with all applicable laws in your jurisdiction.

### Prohibited Activities
You agree not to:
- Use the Site for any illegal, unauthorized, or prohibited purpose.
- Post, upload, or transmit any harmful, obscene, defamatory, harassing, or unlawful content.
- Interfere with the Site's operation, including by introducing viruses, malware, or excessive traffic.
- Attempt to gain unauthorized access to the Site, other user accounts, or our systems.
- Copy, reproduce, distribute, or create derivative works from our content without express written permission.
- Use automated tools (e.g., bots, scrapers) to access or collect data from the Site.
- Violate intellectual property rights, privacy rights, or any other third-party rights.

We reserve the right to suspend or terminate your access to the Site for any violation of these Terms, without notice or liability.

## 2. Accounts and Security

To place an order, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at mail.alaaraofficial@gmail.com of any unauthorized use.

We reserve the right to refuse or cancel any account at our discretion.

## 3. Products and Orders

### Product Descriptions
We strive to provide accurate descriptions, specifications, images, and pricing for all products. However, we do not warrant that product information is error-free, complete, or current. Colors and details may vary due to monitor settings or lighting. For jewelry, we describe materials (e.g., gold karat, gemstone type) accurately based on our suppliers' certifications, but slight variations in cut, clarity, or weight may occur.

All jewelry is crafted with authentic materials as stated (e.g., 14k gold, genuine diamonds). We provide certificates of authenticity where applicable (e.g., for gemstones over 1 carat). Custom or made-to-order pieces may take longer to produce and are non-refundable except for defects.

### Ordering Process
- **Placing an Order**: Add items to your cart and proceed to checkout. Submit your order by providing payment details. We reserve the right to refuse or cancel any order for any reason, including availability, errors, fraud suspicion, or pricing inaccuracies. If we cancel, we will notify you via email and refund any payment.
- **Order Confirmation**: An order confirmation email does not guarantee acceptance. We may contact you to verify details.
- **Pricing and Taxes**: Prices are in USD/CAD/etc. and exclude taxes, duties, or shipping unless stated. You are responsible for all applicable taxes, duties, and fees. We may correct pricing errors without liability.
- **Payment Methods**: We accept major credit cards through PayPal and payment through PayPal directly. All payments are processed securely via Shopify Payments or third-party gateways. You authorize us to charge your payment method for the total amount.

### Availability and Limits
Products are subject to availability. We may limit quantities per order or customer. We do not sell to resellers or for commercial resale without prior approval.

## 4. Shipping and Delivery

Shipping times and costs vary by location and method. See our Shipping and Returns Policy for details. Standard shipping is [e.g., 5-10 business days within the US]. International orders may incur customs duties, which are your responsibility.

Risk of loss transfers to you upon delivery to the carrier. We are not liable for delays, damages, or losses during shipping unless caused by our gross negligence. Track your order via the confirmation email.

For international shipments, ensure compliance with import regulations. We do not ship to restricted countries.

## 5. Returns, Refunds, and Exchanges

We want you to love your purchase. See our Shipping and Returns Policy for full details, incorporated herein by reference.

- **Eligibility**: Most items are eligible for returns within [e.g., 30 days] of delivery if unworn, undamaged, and in original packaging. Jewelry must be returned in its original condition; engraving or resizing voids eligibility.
- **Process**: Contact us at mail.alaaraofficial@gmail.com to initiate a return. Refunds are issued to the original payment method within [e.g., 7-10 business days] of receipt.
- **Exclusions**: No returns on final sale items, custom orders, pierced jewelry (hygiene reasons), or perishable items. Restocking fees may apply for non-defective returns.
- **Defects**: We inspect all returns. Defective items are repaired, replaced, or refunded at our discretion.

All sales are final once [e.g., 30 days] have passed, except where prohibited by law.

### General Disclaimers
The Site and products are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Site will be error-free, secure, or uninterrupted.

We are not responsible for allergic reactions, sizing issues (e.g., ring fit), or personal sensitivities to materials. Consult a professional for allergies.

## 7. Intellectual Property

All content on the Site, including text, graphics, logos, images, videos, and software ("Content"), is our property or licensed to us and protected by copyright, trademark, and other laws. You may not use, copy, distribute, or modify Content without written permission. Trademarks like Alaara may not be used without authorization.

By submitting reviews or photos, you grant us a perpetual, royalty-free license to use, display, and distribute them.

## 8. Limitation of Liability

To the fullest extent permitted by law, we, our affiliates, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products, even if advised of the possibility. Our total liability shall not exceed the amount you paid for the product in question.

We are not liable for:
- Loss or damage during shipping (except as covered by insurance).
- Data loss or interruptions.
- Third-party content or links.
- Force majeure events (e.g., natural disasters, strikes).

Some jurisdictions do not allow these limitations, so they may not apply to you.

## 9. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, losses, or damages arising from your violation of these Terms, misuse of the Site, or infringement of third-party rights.

## 10. Third-Party Links and Services

The Site may contain links to third-party sites. We are not responsible for their content, privacy practices, or availability. Use at your own risk.

## 11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the USA, without regard to conflict of laws principles.

Any disputes shall be resolved exclusively in the state or federal courts in the USA. You waive any objection to venue or inconvenience.

We encourage informal resolution first. Contact us at mail.alaaraofficial@gmail.com before initiating legal action.

## 12. Force Majeure

We are not liable for delays or failures due to events beyond our control, including acts of God, pandemics, wars, or supply chain disruptions.

## 13. Miscellaneous

- **Severability**: If any provision is invalid, the remainder remains enforceable.
- **Waiver**: No waiver of any breach is a waiver of subsequent breaches.
- **Entire Agreement**: These Terms constitute the full agreement between us.
- **Contact Us**: Questions? Email mail.alaaraofficial@gmail.com

Thank you for shopping with Alaara. We appreciate your trust!